Terms and Conditions for Customized Product Selling E-commerce Website
1. Introduction
These Terms and Conditions govern the use of our customized product selling e-commerce website and the purchase of customized products from us.
2. Definitions
- “We,” “us,” “our” refers to Royal Printing & Advertising LLC, the operator of the website.
- “You,” “your” refers to the user or customer of the website.
- “Customized product(s)” refers to products that are personalized or made-to-order based on the customer’s specifications.
- “Website” refers to www.royalprintuae.com.
3. Agreement to Terms
By accessing our website and/or purchasing customized products from us, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please refrain from using our website or making a purchase.
4. Ordering Customized Products
- When placing an order for customized products, you agree to provide accurate and complete information about your specifications, including but not limited to size, color, design, and any other customization options.
- We reserve the right to refuse any order for customized products that violates our policies or may infringe upon the rights of others.
5. Pricing and Payment
- Prices for customized products are as stated on our website and are subject to change without notice.
- Payment for customized products must be made in full at the time of ordering.
- We only accept online payment. All transactions are processed securely.
6. Production and Delivery
- Production times for customized products may vary and are estimated based on our current workload and production capacity.
- We will make reasonable efforts to deliver customized products within the estimated timeframe, but we cannot guarantee delivery by a specific date.
- Delivery costs and options will be provided at the time of checkout. We are not responsible for any delays or damages incurred during shipping.
7. Returns and Refunds
- Due to the personalized nature of customized products, we generally do not accept returns or offer refunds unless the product is defective or does not match the specifications provided by the customer.
- If you believe your customized product is defective or does not match your specifications, please contact us within [number of days] of receiving the product to discuss potential options for resolution.
- Refund is not eligible if the uploaded picture is with low resolution, poor quality or blurred etc.
- It must be pre-paid because of customized product so cash on delivery is not possible.
- Refund will be applicable only on damaged products, Manufacturing defect, delayed delivery, didn’t match with order description, Changed Item, Product missing etc.
8. Intellectual Property
- Any designs, logos, or other intellectual property provided by you for use in creating customized products remain your property or the property of their respective owners.
- By providing such intellectual property, you grant us a non-exclusive, royalty-free license to use, reproduce, and modify it solely for the purpose of fulfilling your order.
9. Limitation of Liability
- In no event shall we be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of our website or the purchase of customized products.
- Our total liability for any claim arising under these Terms and Conditions shall not exceed the total amount paid by you for the customized products in question.
10. Governing Law and Jurisdiction
- These Terms and Conditions shall be governed by and construed in accordance with the laws of the United Arab Emirates.
- Any disputes arising out of or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of the United Arab Emirates.
11. Amendments
- We reserve the right to modify or amend these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website.
- Your continued use of our website or purchase of customized products following any such changes constitutes your acceptance of the revised Terms and Conditions.
12. Contact Us
If you have any questions or concerns about these Terms and Conditions, please contact us at Royal Printing & Advertising LLC, Sharjah Media City, Sharjah – U.A.E.